Our delivery services

Delivery Areas

We are proud to offer local delivery within Stoke-on-trent, and we also cater to select surrounding areas. Please enter your delivery post code during checkout to confirm availability in your region.

Delivery Times

Our delivery hours are from 10:00AM and 14:00PM Monday through Saturday. To provide fresh, beautiful flowers, we recommend submitting your order at least 24 hours before we deliver your bouquet . Same-day delivery is available for orders placed before 13:00PM depending on availability.

Delivery Instructions

Please provide accurate and complete delivery information at checkout, including the recipient’s name, phone number, and specific instructions (e.g., leave with a neighbour, leave at the front door). This information helps our delivery team ensure a smooth and successful delivery.

Unable to Deliver

If our delivery team is unable to complete a delivery due to inaccurate information or otherwise, they will attempt to contact the recipient or the buyer. Depending on the situation, we may rearrange for a convenient delivery time.

Delivery and Handling Fees

A standard delivery fee of £3.99-£6.99 will be added to your order at checkout for local deliveries. Please note that special arrangements or deliveries to extended areas may incur an additional charge.

Special Occasion Delivery

Always order ahead of time, especially for special occasions! Orders for holidays or peak seasons (e.g., Valentine’s Day, Mother’s Day, etc.) should be placed in advance; early ordering ensures you have the best selection and timely delivery.

Contact Us

If you have any questions about our delivery policy or need assistance with your order, please don’t hesitate to contact our dedicated customer service team tel:01782642400

Thank you for choosing Petals&cards! We look forward to brightening someone’s day with our beautiful floral arrangements—delivered with care and precision!